Browse answers to common questions about ordering, delivery, tracking, storage and product sourcing at Bromfields Butchers. If you cannot find what you need, please contact us or call 01873 268686.
Origin
How can I be sure where your products are sourced?
Customer confidence is extremely important to Bromfields Butchers. We require our suppliers to provide full traceability information so that our meat can be traced through the supply chain to its origin. Product-specific sourcing information is shown on individual listings where applicable.
Ordering
Can I change my delivery address once my order has shipped?
No. Because our goods are perishable, we cannot change the delivery address once your order has been dispatched. If you spot an error before dispatch, please contact us as soon as possible and we will do our best to help.
Can I request where my order is left?
Yes. APC Overnight may leave your parcel in a location they consider safe if nobody is available. Please monitor your APC tracking notifications and collect your chilled order promptly after delivery.
Can I track my order?
Yes. Once your order has been dispatched, APC Overnight will send tracking updates by email and/or text message, including delivery-day information and an estimated delivery window where available.
What happens if I enter an incorrect email address or mobile number?
You may not receive your order confirmation, shipping updates or courier notifications. Please double-check your details before completing your purchase. If you notice an error after ordering, contact us as soon as possible.
Can I cancel my order?
Where an order has not entered preparation or dispatch, please contact us as early as possible with your order number. Orders prepared specifically for a requested date may have different cancellation limitations.
Delivery
Where do you deliver?
We deliver to our mainland UK delivery area using APC Overnight. We do not currently deliver to Northern Ireland, offshore islands or certain remote Scottish postcodes. See our Fresh Meat Delivery UK page for the latest coverage details.
Do you offer free delivery?
Yes. Standard weekday delivery is free on orders over £150.
What are your delivery charges?
- Minimum order value: £30
- Orders up to £60: £12.99
- Orders £60 to £150: £9.99
- Orders over £150: FREE standard weekday delivery
- Saturday premium delivery: £15.00
- Whole suckling pig delivery: £14.99 oversized-item surcharge
What happens if my delivery is delayed?
Our insulated packaging is designed to keep your order safely chilled for up to 48 hours from dispatch. Continue to monitor your tracking. If your parcel arrives damaged, the packaging is compromised or the contents are not chilled, take clear photographs and contact us as soon as possible.
Can I change my delivery date once my order has shipped?
No. Due to the perishable nature of our goods, we cannot change the delivery date once your order has been dispatched.
How long will it take to receive my order?
Choose from the available delivery dates shown in the cart and checkout. APC carries chilled parcels overnight after dispatch, but courier delays can occasionally occur.
Which days do you deliver?
Standard deliveries are normally available Tuesday to Friday, with Saturday available as a premium service. The cart and checkout show the current available dates for your order.
For current charges, delivery dates and postcode exclusions, see our Fresh Meat Delivery UK page.
