Customer Care

Our Commitment to Quality and Service

At Bromfields Butchers, we are dedicated to providing you with the very best service and premium quality produce. We stand behind every product we deliver and guarantee your satisfaction with the goods you order from us.

Inspection Upon Delivery
We kindly ask that you inspect your order immediately upon receipt. If you have any concerns or are dissatisfied in any way with either the quality of the produce or the service you have received, please inform us promptly in writing. You can do this easily by submitting a message through the feedback form available in the Contact Us section of our website.

Handling Complaints

• Service Complaints: Any issues regarding our service will be carefully reviewed by our Customer Services team. We aim to respond to all service-related complaints within 1 working day whenever possible.

• Product Quality Complaints: Concerns related to the quality of the produce you receive will be escalated to our dedicated Complaints Department for a thorough review.

Returns and Refunds
Due to the nature of our fresh produce, we are unable to accept returns. However, if the products you receive do not meet your reasonable expectations, we may, at our sole discretion, offer a refund or store credit as appropriate.

Your satisfaction is our priority, and we strive to resolve any issues quickly and fairly. Thank you for choosing Bromfields Butchers.