Returns & Refunds Policy
At Bromfields Butchers, we take great pride in ensuring that your order is accurate and meets your expectations. However, in the unlikely event that your order arrives incorrect or damaged, you should contact us immediately. You can call or email us, and we will do our best to resolve any issues quickly and efficiently. Our customer support team is dedicated to rectifying problems to your satisfaction.
It is important that you inform us within 24 hours from the date your order is delivered if any products are incorrectly supplied. Prompt notification allows us to act swiftly on your behalf. When you notify us, we will either issue a refund to the original payment card or PayPal account used for the purchase or send replacement items to you. This ensures a smooth and hassle-free resolution process for you.
Returns of Defective or Damaged Products
If you receive products that are defective or damaged, Bromfields may require those items to be returned at our discretion. Returns must occur before the Use By Date on the item to guarantee freshness and quality. We ask that you follow our return instructions closely to make sure the process goes smoothly. Once we receive the returned products and confirm the issue, we will offer you either a replacement or a refund. Ensuring that you are satisfied with the resolution is our top priority.
Right of Cancellation
Your right to cancel your order begins at the time you place it. However, because all our products are perishable food items, the right to cancel ends 48 hours before your order is dispatched or ready for collection. It is essential that you notify us within this cancellation window if you wish to cancel your order. This policy helps us maintain the freshness and quality of our products and reduces waste. If you need to cancel, please do so promptly to avoid any inconvenience.
Our Quality Guarantee
We stand behind the quality of every product we sell. If you are not completely satisfied with any of our products, please reach out to us. We are committed to working with you to resolve any concerns to your satisfaction. Our goal is to provide high-quality products that meet your expectations every time. Your feedback helps us continually improve our service and products.
How to Contact Us for Returns and Refunds
If you experience any issues with your order, please get in touch through our customer service phone line or email. When contacting us, provide detailed information about the problem, including your order number and specific items involved. If possible, include clear photos of the damaged or incorrect products. This will help us process your request faster and more accurately.
Refund Process
Once we verify the problem with your order, we will process your refund promptly. Refunds will be issued using the same payment method you used when placing the order. This includes credit cards, debit cards, or PayPal accounts. We aim to complete the refund process quickly so you can shop with confidence knowing that customer satisfaction is our priority.
Replacement Orders
If you prefer, we can send replacement items instead of a refund. We will expedite the shipment of correct products to replace those that were incorrect or damaged. Our team will keep you informed about the status of your replacement and estimated delivery times. We want to ensure you get the products you ordered without unnecessary delay.
Important Policies for Food Safety and Freshness
Due to the perishable nature of our products, we have strict guidelines for the return and cancellation of orders. All returns of damaged or defective products must be completed before the Use By Date. This ensures that we only receive items that are safe and fresh for assessment. Our cancellation policy helps us maintain product quality for all customers.
We advise all our customers to check their orders immediately upon receipt. If there is any discrepancy or issue, please contact us within 24 hours. Quick communication allows for faster problem resolution and customer satisfaction. We value your trust and strive to provide excellent service at every stage.
Additional Support and Assistance
If you have questions about our Returns & Refunds Policy, or need assistance with your order, our customer service team is here to help. We are dedicated to making your shopping experience easy and rewarding. You can reach us through phone, email, or our website contact form. Your satisfaction is paramount to us.
Thank you for choosing Bromfields Butchers. We appreciate your business and your commitment to quality food. We look forward to serving you again with the best products and support.
